Terms of Use

1. ACCEPTANCE OF TERMS

1.1 Electronic Consent

This document is an electronic record and published in accordance with the provisions of the Information Technology Act, 2000 and the rules thereunder and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and generated by a computer system and does not require any physical or digital signatures.

These Terms of Use ("Terms") governs your access to and use including the website at gormalone.com, nitara.co.in, nitara.ai, NITARA® DAIRYVERSE, Farmpro, and mobile applications Nitara Farmer App, Nitara Friend App, Nitara Farmpro App, Nitara Connector app, desktop applications, APIs and related services, offered by GormalOne LLP under the Nitara Platform (collectively, the "Platform" or "Nitara Platform").

These Terms of Use ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and GormalOne LLP, a limited liability partnership incorporated and registered under the laws of India ("GormalOne," "we," "us," or "our"), which operates the Nitara Platform.

By accessing, downloading, installing, registering with, or using any Nitara Platform including the Nitara Farmer App, Nitara Friend App, Nitara Dairyverse, and Nitara FarmPro, Nitara Connector (collectively, the "Platform" or "Nitara Platform") you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy (available at www.nitara.co.in/privacy-policy), which is incorporated herein by reference.

Please read these Terms carefully before You use the Platform. If You do not agree to these Terms, You may not use the services on the Platform, and We request You to uninstall the App and not access the Platform. By even merely using/accessing the Platform, You shall be contracting with GormalOne and You signify Your acceptance to these Terms and other GormalOne policies (including but not limited to the cancellation & refund terms and published privacy policy (‘‘Privacy Policy”) as posted on the Platform and amended from time to time, which takes effect on the date on which You use the Platform and thereby create a legally binding agreement to abide by the same. Further, by furnishing Your personal information, You consent to GormalOne accessing Your personal information for the purpose of enabling transactions, You also agree that You are interested in availing the services through the Platform in accordance with these Terms.

1.4 Modifications

GormalOne retains an unconditional right to modify or amend these Terms. You can determine when these Terms were last modified by referring to the ‘Last Updated’ legend above. You can access the latest version of these Terms at any given time on the Platform. You should regularly review the Terms on the Platform. GormalOne reserves the right to amend, suspend, discontinue or add any or all services without prior notice and can add or remove relevant terms and conditions, if necessary. Any updation of the Terms as a consequence of change in legal and regulatory compliances, shall be made in compliance thereof. Your continued use of and access to the Platform shall be Your consent to any changes made by Us in these Terms. In the event, the modified Terms are not acceptable to You, You should discontinue accessing the Platform.

1.5 Desktop and Installed Applications

Certain Nitara Platform products, including the Nitara Connector desktop application and other installable desktop or POS applications, are distributed as software you download and install onto your device. For such products, these Terms (or applicable product-specific terms incorporating these Terms by reference) shall be presented to you for review during installation, and installation shall not proceed until you have expressly accepted them by clicking “I Agree” or an equivalent affirmative action. Installing or using any such application constitutes your acceptance of these Terms in the same manner as accessing any other part of the Platform, and the electronic consent described in Article 1.1 applies equally to that acceptance.

2. ELIGIBILITY

2.1 Age Requirement

The Nitara Platform is intended exclusively for individuals who are at least eighteen (18) years of age. By registering and using the Platform, you represent and warrant that you are at least 18 years old. GormalOne reserves the right to terminate access where it has reasonable grounds to believe a user is below the age of majority.

2.2 Business Entities

Where a business entity, cooperative, organization, or institution accesses the Platform, the individual completing registration warrants that they have full authority to bind such entity to these Terms, and that entity shall be jointly responsible with the individual for all obligations hereunder.

3. ACCOUNT REGISTRATION AND SECURITY

3.1 In order to access the services of the Platform, You will have to register and create an account on the Platform by providing details as may be required (“Account”). When You use the Platform, GormalOne may collect personal information such as Your name, email address, mobile number, and contact details and also documents pertaining to the same. This includes demographic information like occupation and education, as well as Your activity on the Platform such as visited pages, clicked links, and transaction details, including financial information needed to provide services and manage the Platform effectively.

3.2 You are solely responsible for the information You provide to Us. You shall ensure and confirm that the Account information and all information provided by You is complete, accurate and up-to-date. If there is any change in the Account information, or if any information is found to be incomplete or incorrect, You shall promptly update Your Account information on the Platform or request GormalOne for information revision or update. If the information provided by You is untrue, inaccurate, unauthorised, not current, or incomplete (or becomes untrue, inaccurate, not current, or incomplete), GormalOne reserves the right to refuse any and all the services, if GormalOne has reasonable grounds to suspect that such information is untrue, inaccurate, not current, or incomplete. GormalOne reserves the right to refuse access to the Platform at any time without notice.

3.3 Confidentiality of the Account credentials shall be Your responsibility. Gormalone disclaims any liability for losses due to unauthorised access of Your account.

4. NITARA PLATFORM

4.1 The Nitara Platform operates as an integrated, connected ecosystem. The Nitara Farmer App, Nitara Friend App, Nitara Dairyverse, Nitara Dairylitics, Nitara FarmPro and Nitara Connector are components of a single unified platform and not independent, siloed applications. Data, actions, records, and interactions within one application may be visible to, synchronized with, or affect operations in other applications within the ecosystem.

4.2 Cross-Platform Data Synchronization

By using any Nitara Platform, you expressly authorize GormalOne to:

• Synchronize your data, records, and interactions across all Nitara Platform components for which you have access;
• Share relevant operational data with other ecosystem participants with whom you have a defined operational relationship (e.g., a farmer's data may be accessible to their assigned veterinarian or service provider);
• Enable real-time data visibility to authorized participants within the ecosystem consistent with your role and permissions;
• Aggregate and process anonymized data across the ecosystem for platform improvement, AI training, and analytics.

4.3 Role-Based Permissions

Data visibility and access within the Nitara ecosystem are governed by role-based permissions. The extent of data you can view or share depends on your registered user role (Farmer, Service Provider, Enterprise User, etc.) and your operational relationships established within the Platform. GormalOne reserves the right to modify role-based permissions at any time, with or without notice, for operational or security reasons.

4.4 Ecosystem Participants

You acknowledge and agree that the following categories of participants may be present in the Nitara ecosystem and may have access to your data relevant to their operational roles: Farmers and dairy farm owners; Commercial dairy farms; AI Technicians and Paravets; Veterinarians and animal health professionals; Milk collectors and processors; Feed suppliers, medicine distributors, and semen distributors; Dealers and distributors; Researchers and academic institutions; Organizations, cooperatives, and enterprises; Field agents and support staff.

4.5 Synchronization Limitations

Real-time data synchronization depends on network connectivity, device compatibility, server availability, and technical infrastructure. GormalOne does not guarantee uninterrupted, error-free, or real-time synchronization across the ecosystem. Synchronization delays, failures, or discrepancies shall not give rise to any liability on the part of GormalOne.

5. USER RESPONSIBILITIES AND CONDUCT

5.1 General Responsibilities

You are solely responsible for:

• All content, data, and records you enter, upload, or transmit through any Nitara Platform;
• Maintaining the accuracy, completeness, and currency of all information you provide;
• Your use of any information, insights, recommendations, or outputs provided by the Platform;
• All operational and farm management decisions made by you, whether or not informed by Platform data;
• Compliance with all applicable laws, regulations, professional standards, and licensing requirements relevant to your activities.

5.2 Accuracy of User Data

You represent and warrant that all data you enter or upload onto the Platform is accurate, truthful, and complete to the best of your knowledge. You acknowledge that the accuracy of AI-generated insights, recommendations, and analytics is directly dependent on the quality and accuracy of data entered by users. GormalOne shall bear no responsibility for outputs generated from inaccurate, incomplete, or fraudulent user-entered data.

5.3 Device and Connectivity

You are responsible for procuring and maintaining all equipment, devices, software, and internet connectivity necessary to access and use the Platform. GormalOne is not responsible for any failure of service attributable to your device, operating system, internet connection, or third-party service provider.

5.4 Professional Obligations

Users who are licensed professionals (veterinarians, AI technicians, paravets, or other regulated service providers) remain solely and exclusively responsible for compliance with all applicable professional licensing laws, regulations, and ethical standards. The Nitara Platform does not modify, reduce, or substitute your professional obligations.

5.5 No Liability for Outcomes of Third-Party Professional Advice

GormalOne shall not be responsible for any outcome, positive or negative, including any loss, arising from advice, guidance, diagnosis, or treatment provided by a veterinarian, AI Technician, Paravet, or other professional whom you consult or engage through any Platform feature, including TeleMedicine Consultations (Article 8), proximity-based service discovery through Nitara Radar (Article 32), or interactions through Nitara Social (Article 31). Such professionals act in their independent professional capacity, and any consultation, advice, or treatment remains solely between you and that professional, as further described in Article 8 (Telemedicine Consultations) and Article 10 (Marketplace Intermediary and Service Provider Limitations).

6. ACCEPTABLE USE AND PROHIBITED ACTIVITIES

6.1 Permitted Use

You may use the Nitara Platform solely for lawful purposes and in accordance with these Terms. Permitted use is limited to dairy farm management, livestock tracking, ecosystem coordination, professional service delivery, and related dairy farm activities consistent with the purpose of the specific Nitara Platform you are using.

6.2 Prohibited Activities

You expressly agree not to:

• Use the Platform for any unlawful, fraudulent, deceptive, or unauthorized purpose;
• Misrepresent your identity, qualifications, professional credentials, or affiliation;
• Enter false, misleading, or fabricated data about livestock, farm operations, or services rendered;
• Circumvent, bypass, or disable any security measures, access controls, or authentication systems;
• Attempt to gain unauthorized access to any other user's account, data, or system;
• Scrape, crawl, harvest, or systematically extract data from the Platform without prior written authorization;
• Reverse-engineer, decompile, disassemble, or attempt to extract the source code of any Platform software;
• Introduce any virus, malware, ransomware, spyware, or malicious code into the Platform;
• Engage in any activity that disrupts, overloads, or impairs the Platform's infrastructure;
• Reproduce, copy, sell, resell, or exploit any portion of the Platform for commercial purposes without authorization;
• Use the Platform to engage in any activity that infringes third-party intellectual property rights;
• Upload or transmit obscene, offensive, defamatory, or unlawful content;
• Use the Platform to facilitate animal cruelty, illegal livestock practices, or regulatory violations;
• Create multiple accounts to circumvent restrictions or gain unauthorized access;
• Create, upload, or share AI-generated or synthetic images, audio, or video that resemble or impersonate another User or any other individual without that person’s consent;
• Misuse, abuse, or exceed authorized use of any Platform API, including through excessive calls, unauthorized integrations, or circumvention of API rate limits or access controls;
• Transfer, sell, share, or assign your Account or login credentials to any other person without GormalOne’s prior written consent.

6.3 Monitoring

GormalOne reserves the right, but is not obligated, to monitor user activity on the Platform for the purpose of ensuring compliance with these Terms, applicable law, and platform security. GormalOne may remove content, suspend accounts, or refer matters to law enforcement where appropriate.

7. AI RECOMMENDATIONS, ANALYTICS, AND INSIGHTS

CRITICAL DISCLAIMER: AI-generated insights, predictions, recommendations, and analytics provided through the Nitara Platform are INFORMATIONAL ONLY. They do not constitute veterinary advice, professional guidance, or guaranteed outcomes. GormalOne makes NO representation or warranty regarding the accuracy, reliability, or completeness of any AI output.

7.1 Nature of AI Outputs

The Nitara Platform incorporates artificial intelligence, machine learning, and data analytics technologies to generate insights, recommendations, alerts, predictions, and analytics relating to livestock health, breeding, milk production, farm productivity, and related matters. All such AI-generated outputs are:

• Informational and advisory in nature only;
• Based on data available at the time of processing, which may be incomplete, outdated, or inaccurate;
• Not a substitute for professional veterinary judgment, agronomic expertise, or licensed professional advice;
• Subject to inherent limitations and inaccuracies of AI and machine learning models.

7.2 No Guarantee of Accuracy

AI models may produce erroneous, incomplete, or misleading outputs and may not account for all variables affecting livestock health, farm productivity, or breeding outcomes. GormalOne’s overall disclaimer of warranties and limitation of liability in respect of AI outputs are set out in Article 19 (Disclaimer of Warranties) and Article 20 (Limitation of Liability), which apply to this Article.

7.3 User Responsibility for Decisions

You acknowledge that:

• AI outputs, predictions, and recommendations may contain material inaccuracies even where they appear specific, detailed, or authoritative;
• You should not rely on any AI output or automated feature without independently confirming its accuracy, particularly for decisions affecting livestock health, breeding, or farm productivity;
• All farm management, livestock care, breeding, health treatment, and other operational or business decisions are made at your sole risk and discretion; and
• Before acting on any AI-generated recommendation relating to animal health, you will consult a qualified veterinarian or relevant professional.

7.4 FarmPro-Specific AI Disclaimer

FarmPro's AI-powered analytics and workflow optimization features are designed to support decision-making for commercial dairy operations. Users of FarmPro specifically acknowledge that productivity projections, optimization recommendations, and workflow automation outputs generated by FarmPro are estimates based on available data and do not constitute guarantees of productivity, profitability, or operational outcomes.

7.5 Continuous Improvement

GormalOne may modify, update, retrain, or replace AI models at any time without notice. AI outputs may vary over time as models are updated. GormalOne is under no obligation to maintain consistency of AI outputs across updates.

8. TERMS AND CONDITIONS FOR TELEMEDICINE CONSULTATIONS

8.1 GormalOne’s Role and Disclaimer of Liability

GormalOne operates solely as a digital marketplace Platform connecting Users with third-party Veterinary practitioner(s) (“TeleMedicine Consultants”) for your vet consultation. You shall at your sole discretion avail said consultation from the TeleMedicine Consultants and such consultation shall be bilateral i.e. between You and TeleMedicine Consultants. The opinions and guidance provided by TeleMedicine Consultants are their own and do not represent GormalOne’s views. Users are encouraged to consult in-person healthcare service providers as needed to confirm any information or recommendations received from TeleMedicine Consultants.

8.2 No Medical Advice

Please note, GormalOne does not offer medical advice or consultations on health matters. All materials accessible through the Platform, including medicine information, Product images, articles, blogs and other related content, serve purely academic purposes and do not substitute for direct professional healthcare advice.

8.3 Limitations of Telemedicine Consultation Services

You acknowledge the inherent limitations of telemedicine consultations, since TeleMedicine Consultants do not conduct physical examinations and may request additional information or decline queries requiring in-person examination. Telemedicine consultation does not substitute for your relationship with, or an evaluation by, your physician or vet care provider, and should not be treated as a replacement for professional medical advice. Any falsified or misleading information submitted by the User renders the telemedicine consultation invalid, and the User assumes the risk of any technological or security failure compromising the confidentiality of health data. Your availing of consultation is voluntary, and GormalOne disclaims all liability arising out of such consultation.

8.4 Prescription and Transaction Records

GormalOne may retain records of prescriptions and transaction details as mandated by applicable regulations and for legitimate operational purposes.

8.5 No Human Medical Use

Nitara Telehealth and all related telemedicine consultation features are intended solely for veterinary and animal-health purposes. They must not be used, and no TeleMedicine Consultant shall be engaged through the Platform, for the diagnosis, treatment, or consultation of any human medical condition. GormalOne disclaims all liability arising from any use of Telehealth or related features for human medical purposes.

8.6 Health Tracking Limitation

Cattle health tracking, vaccination records, deworming reminders, heat alerts, and similar features within the Nitara Farmer App are management tracking tools only. They do not constitute veterinary diagnosis, clinical assessment, treatment protocols, or professional health recommendations. All livestock health decisions must be made in consultation with a licensed veterinarian.

8.7 Professional Service Providers

Veterinarians, AI Technicians, Paravets, and other professionals who access the Nitara Platform do so in their individual professional capacity.

8.8 Remote Advisory Limitations

Features within the Nitara Friend App that enable remote support, remote consultation, or virtual farm visits are communications tools only. Any remote advice provided through the Platform by a professional is subject to the limitations of remote assessment and does not constitute a clinical examination or formal professional consultation. Farmers are advised to seek in-person professional evaluation for any serious livestock health concern.

9. NOTIFICATIONS, REMINDERS, AND ALERTS

GormalOne does NOT guarantee the timely delivery or receipt of any notification, reminder, alert, or automated communication. Users remain solely responsible for livestock care and farm management, regardless of notification status.

9.1 Nature of Notifications

The Nitara Platform provides automated notifications, reminders, and alerts to support farm management activities, including vaccination reminders, deworming schedules, heat alerts, breeding notifications, and operational task reminders. These notifications are provided as a convenience only.

9.2 No Guarantee of Delivery

GormalOne does not guarantee that any notification, reminder, or alert will be:

• Delivered at all or delivered in a timely manner;
• Received on your device due to device settings, operating system restrictions, network conditions, or app notification permissions;
• Accurate, complete, or up to date at the time of delivery;
• Sufficient to serve as the sole basis for any animal health, breeding, or operational decision.

9.3 User Responsibility

You expressly acknowledge and agree that:

• You remain solely and exclusively responsible for the health, welfare, and management of your livestock and farm operations, irrespective of any notification or reminder feature; and
• You should maintain independent records and schedules for critical livestock management activities and not rely solely on Platform notifications.

GormalOne’s liability in respect of missed, delayed, or erroneous notifications is governed by Article 20 (Limitation of Liability).

10. MARKETPLACE INTERMEDIARY AND SERVICE PROVIDER LIMITATIONS

10.1 Intermediary Status

The Nitara Platform, and specifically the Nitara Friend App and Dairyverse, facilitate connections between farmers and independent service providers (including AI Technicians, Veterinarians, Paravets, Milk Collectors, Feed Suppliers, Medicine Distributors, Semen Distributors, and Field Agents). GormalOne acts solely as a technology intermediary and marketplace facilitator under the Information Technology Act, 2000 and applicable Intermediary Guidelines.

10.2 Independent Contractor Status

All service providers accessible through the Nitara Platform are independent contractors or third-party businesses. They are not employees, agents, partners, or representatives of GormalOne. GormalOne does not:

• Control, supervise, direct, or manage service providers;
• Endorse, certify, or guarantee the qualifications, credentials, licenses, or professional standing of any service provider;
• Guarantee the quality, timeliness, accuracy, or outcome of any service provided;
• Assume liability for any act, omission, negligence, or misconduct of any service provider.

10.3 User Discretion

You engage with service providers through the Nitara Platform entirely at your own risk and discretion. GormalOne strongly recommends that you independently verify the qualifications, licensing, and professional standing of any service provider before engaging their services.

10.4 Dispute Between Users

GormalOne is not a party to any transaction, agreement, or dispute between users of the Platform (including between farmers and service providers). Any disputes arising from services provided through the Platform must be resolved directly between the relevant parties. GormalOne may, in its sole discretion, attempt to facilitate dispute resolution but is under no obligation to do so and assumes no liability for the outcome.

10.5 Safe Harbour

GormalOne claims the benefit of safe harbour provisions available to intermediaries under the Information Technology Act, 2000 (as amended) and relevant Intermediary Guidelines in respect of third-party content and conduct on the Platform.

11. USER-GENERATED CONTENT

11.1 Ownership of User Content

You retain all ownership rights in data, records, photographs, videos, documents, and other content you create, upload, or input into the Platform ("User Content"). These Terms do not transfer ownership of your User Content to GormalOne.

11.2 License to GormalOne

By submitting User Content to the Platform, you grant GormalOne a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, sublicensable license to use, reproduce, process, aggregate, analyze, anonymize, and store your User Content for the purposes of:

• Operating, maintaining, and improving the Platform;
• Generating AI insights, analytics, and recommendations;
• Conducting research and development activities;
• Complying with legal obligations;
• Providing services to you and other ecosystem participants.

11.3 Accuracy and Responsibility

You represent and warrant that all User Content you submit is accurate, lawful, and does not infringe any third-party intellectual property, privacy, or other rights. You are solely responsible for the consequences of any inaccurate, false, or unauthorized User Content.

11.4 Content Removal

GormalOne reserves the right to remove, modify, or disable access to any User Content that violates these Terms, applicable law, or third-party rights, without prior notice and without liability to you.

11.5 AI Model Training

GormalOne may use User Content and operational data to train, fine-tune, and improve its AI and machine learning models, for the purpose of improving Platform services and outputs. Where technically available, you may opt out of your data being used for AI model training through the account settings of the relevant Platform product. Opting out of model training will not affect GormalOne's rights to use your data for safety review, policy enforcement, fraud prevention, or as otherwise required by applicable law.

11.6 Feedback License

If you submit any suggestion, rating, recommendation, idea, or feedback to GormalOne regarding any aspect of the Platform or its outputs ("Feedback"), you grant GormalOne an irrevocable, perpetual, worldwide, royalty-free, fully paid-up license to use, incorporate, and commercialize such Feedback in any manner and for any purpose, without any obligation of compensation, attribution, or further consent to you. GormalOne shall have no obligation to review, implement, or respond to any Feedback.

12. DATA OWNERSHIP, PROCESSING, AND PRIVACY

12.1 Data Ownership

As between you and GormalOne, you retain ownership of personal data and operational data that you input into the Platform. GormalOne's license to use such data is limited to the scope described in Clause 11.2 and the Privacy Policy.

12.2 Data Processing Consent

By using the Platform, you expressly consent to the collection, storage, processing, analysis, and use of your data by GormalOne in accordance with these Terms and the Privacy Policy. This includes:

• Personal identification data (name, contact details, location);
• Farm and livestock operational data;
• Device and usage data;
• Financial and transactional data;
• Communications and interactions through the Platform;
• AI-generated outputs based on your data.

12.3 DPDP Act Compliance

GormalOne processes personal data in compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act). You have rights as a Data Principal, including the right to access, correct, and (subject to legal limitations) withdraw consent for processing of your personal data. To exercise these rights, please contact us at grievance@gormalone.com.

12.4 Anonymized and Aggregated Data

GormalOne reserves the right to use anonymized, de-identified, and aggregated data derived from Platform usage for research, analytics, product development, and commercial purposes. Such data shall not identify you personally.

12.5 Privacy Policy

The collection, use, storage, transfer, and protection of your personal data are governed by our Privacy Policy, available at www.nitara.co.in/privacy-policy. In the event of any conflict between these Terms and the Privacy Policy on matters of personal data, the Privacy Policy shall prevail.

12.6 Cross-Border Data Transfer

Your data is stored on servers located in India. In the event GormalOne transfers any data outside India, it shall implement appropriate safeguards as required by applicable law, including the DPDP Act and relevant data transfer frameworks.

13. THIRD-PARTY SERVICES AND INTEGRATIONS

13.1 Third-Party Services

The Nitara Platform may integrate with, link to, or incorporate services, tools, APIs, or content provided by third parties ("Third-Party Services"). Such Third-Party Services include but are not limited to payment processors, cloud infrastructure providers, mapping services, communication services, and data providers.

13.2 No Endorsement

GormalOne does not endorse, warrant, or assume responsibility for any Third-Party Services. Your use of Third-Party Services is governed by the terms and policies of the respective third parties, and you access such services at your own risk.

13.3 Third-Party Payment Processors

Subscriptions and in-app purchases may be processed through third-party payment platforms including Apple App Store, Google Play Store, or other authorized payment gateways. GormalOne is not responsible for payment processing errors, security breaches, or disputes arising from third-party payment systems. Refund policies for in-app purchases made through the Apple App Store or Google Play Store or other authorized payment gateways are governed by the respective platform policies.

13.4 API Integrations (Dairyverse)

Dairyverse enterprise users may access API integrations with third-party systems. Such integrations are provided without warranty, and GormalOne is not responsible for data loss, synchronization failures, or interoperability issues arising from third-party system changes, API modifications, or third-party platform outages.

14. SUBSCRIPTION, FEES, AND PAYMENTS

14.1 Pricing Models

GormalOne offers the Nitara Platform under the following pricing structures, which may vary by product and user category:

• Free Tier: Limited access to basic features with no subscription fee;
• Paid Subscriptions: Access to premium features on a monthly or quarterly or annual subscription basis;
• Enterprise Plans: Custom pricing for organizational and enterprise users under separately negotiated agreements.

14.2 Subscription Disclosure

Paid subscriptions are charged in advance on a recurring basis (3, 6, or 12 months as selected). Your subscription will not automatically renew at the end of each billing period unless renewed by you before the renewal date. By subscribing, you authorize GormalOne or its designated payment processor to charge your selected payment method for the applicable subscription fee on each renewal date.

14.3 Auto-Renewal Disclosure (App Store Compliance)

• Subscriptions are not auto-renewed unless renewed by You;
• Manage or cancel subscriptions in your App account settings after purchase;
• Any unused portion of a free trial period will be forfeited upon purchase.

14.4 Price Changes

GormalOne reserves the right to modify subscription pricing at any time. Continued use of the Platform after a price change constitutes acceptance of the new pricing.

14.5 Refund Policy

Subscription fees are generally non-refundable except as required by applicable law or as expressly provided in our Refund Policy. Refunds for purchases made through app store platforms are subject to the refund policies of Apple or Google, as applicable.

14.6 Taxes

All fees are inclusive of applicable taxes including Goods and Services Tax (GST). You are responsible for payment of all applicable taxes arising from your subscription or use of the Platform.

14.7 Suspension for Non-Payment

GormalOne reserves the right to suspend or terminate access to the Platform for failure to pay any subscription fees when due. Reinstatement of access following suspension for non-payment may be subject to a reinstatement fee.

15. INTELLECTUAL PROPERTY RIGHTS

15.1 GormalOne Intellectual Property

All intellectual property rights in and to the Nitara Platform, including but not limited to software code, algorithms, AI models, machine learning systems, user interfaces, design elements, logos, trademarks, trade names, databases, data structures, documentation, and all proprietary content (collectively, "GormalOne IP") are owned by or licensed to GormalOne LLP and are protected under the Copyright Act, 1957, Trade Marks Act, 1999, Patents Act, 1970, and other applicable intellectual property laws.

15.2 Limited License to Users

GormalOne grants you a limited, non-exclusive, non-transferable, revocable, personal license to access and use the Platform solely for your lawful personal or business purposes in accordance with these Terms. This license does not permit:

• Reproduction, distribution, or public display of any GormalOne IP;
• Modification, adaptation, or creation of derivative works;
• Commercial exploitation of GormalOne IP without express written authorization;
• Sublicensing, resale, or transfer of your license to any third party.

15.3 Nitara Brand

"Nitara" is a registered brand of GormalOne LLP. You may not use the Nitara name, logo, or any confusingly similar mark in any manner without GormalOne's prior written consent, including in any domain name, social media handle, advertising, or promotional material.

16. PLATFORM AVAILABILITY AND DOWNTIME

16.1 No Uptime Guarantee

Consistent with Article 19 (Disclaimer of Warranties), GormalOne does not guarantee continuous availability of the Nitara Platform. The Platform may be unavailable from time to time due to: Scheduled maintenance and system upgrades; Unscheduled technical failures or outages; Force majeure events; Third-party service provider outages (cloud, telecom, payment processors); Government directives, regulatory orders, or cyber security incidents.

16.2 Maintenance

GormalOne will endeavour to provide advance notice of scheduled maintenance where practicable, but is under no obligation to do so. Maintenance may be performed at any time, including during peak usage hours, if operationally required.

16.3 Device and Connectivity Disclaimer

Access to the Nitara Platform requires a compatible device, current operating system, and active internet connection. GormalOne is not responsible for Platform unavailability or degraded performance caused by: Incompatible or outdated devices or operating systems; Insufficient internet bandwidth or connectivity; User-side firewall, VPN, or network restrictions; Mobile data limitations or carrier network issues.

16.4 Beta Features

Certain features of the Nitara Platform may be released in beta, preview, or experimental form. Beta features are provided "as is" without any warranty, may be modified or discontinued at any time without notice, and shall not be relied upon for critical operational decisions. Access to beta features may be revoked at GormalOne's sole discretion.

17. ENTERPRISE ACCOUNTS AND ORGANIZATIONAL RESPONSIBILITY

17.1 Enterprise Account Governance

Where an organization, cooperative, enterprise, or institution subscribes to the Nitara Platform (including Dairyverse or FarmPro enterprise plans), the designated account administrator bears full responsibility for: Managing access permissions for all users within the organization's account; Ensuring all users within the organization comply with these Terms; Maintaining the security and confidentiality of administrative credentials; Monitoring and controlling data-sharing permissions within the organizational account.

17.2 Organizational Liability

The organization shall be jointly and severally liable with its individual users for any breach of these Terms, unauthorized use, or data breach attributable to actions of its employees, contractors, or representatives on the Platform.

17.3 Data Sharing Within Organizations

Enterprise accounts on Dairyverse or FarmPro may enable data sharing and collaboration across organizational teams. The organization is solely responsible for setting appropriate access controls, data-sharing permissions, and ensuring compliance with internal data governance policies and applicable data protection law.

17.4 Research Data Usage (Dairyverse)

Researchers and academic institutions accessing data through Dairyverse for research purposes must comply with all applicable research ethics guidelines, data protection laws, and any specific data-use terms agreed with GormalOne. GormalOne does not validate the accuracy of data for research purposes and makes no warranties regarding data completeness or fitness for research use.

18. SUSPENSION AND TERMINATION

18.1 Termination by You

You may terminate your account at any time by using the account deletion feature within the Platform or by contacting GormalOne at grievance@gormalone.com. Termination will not entitle you to any refund of subscription fees paid.

18.2 Suspension or Termination by GormalOne

GormalOne reserves the right, at its sole discretion and without prior notice, to suspend, restrict, or permanently terminate your access to the Platform if: You breach any provision of these Terms; You engage in fraudulent, abusive, or unlawful conduct; Your account poses a security risk to the Platform or other users; You fail to pay subscription fees when due; GormalOne is required to do so by applicable law or regulatory directive; GormalOne determines that continued access would be harmful to the Platform, ecosystem, or other users.

18.3 Effect of Termination

Upon termination of your account: Your license to use the Platform immediately ceases; GormalOne may delete or deactivate your account and associated data in accordance with the Privacy Policy; Clauses that by their nature should survive termination (including Limitation of Liability, Indemnification, Intellectual Property, Governing Law, and Dispute Resolution) shall continue in full force and effect.

18.4 Data Retention on Termination

GormalOne may retain certain user data following account termination to the extent required by applicable law, regulatory obligation, or legitimate business interest, as further described in the Privacy Policy.

18.5 Pro-Rata Refund on GormalOne-Initiated Termination

If GormalOne terminates your paid subscription for reasons other than your breach of these Terms, GormalOne will provide you with a pro-rata refund of prepaid subscription fees corresponding to the unused portion of your then-current subscription term. No refund shall be provided where termination is due to your violation of these Terms, fraudulent or abusive conduct, failure to pay fees, or a mandatory legal or regulatory requirement. Refund requests in other circumstances (for example, billing errors) are handled under GormalOne’s separate Refund Policy, available on the Platform.

19. DISCLAIMER OF WARRANTIES

THE NITARA PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTY OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY.

19.1 No Implied Warranties

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, GORMALONE LLP EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO:

• WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE;
• WARRANTIES OF ACCURACY, COMPLETENESS, RELIABILITY, OR TIMELINESS OF DATA, INSIGHTS, OR RECOMMENDATIONS;
• WARRANTIES THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR VIRUS-FREE;
• WARRANTIES REGARDING AI PREDICTION ACCURACY, LIVESTOCK HEALTH OUTCOMES, OR FARM PRODUCTIVITY RESULTS;
• WARRANTIES THAT NOTIFICATIONS, REMINDERS, OR ALERTS WILL BE DELIVERED ACCURATELY OR ON TIME;
• WARRANTIES REGARDING THE QUALIFICATIONS, COMPETENCE, OR CONDUCT OF SERVICE PROVIDERS;
• WARRANTIES THAT THE PLATFORM WILL MEET YOUR SPECIFIC REQUIREMENTS.

19.2 Agricultural and Livestock Disclaimer

GormalOne makes no warranty, representation, or guarantee with respect to any outcome relating to livestock health, fertility, productivity, yield, disease prevention, or farm profitability. All such outcomes are subject to biological, environmental, operational, and market variables beyond GormalOne's control.

20. LIMITATION OF LIABILITY

20.1 Exclusion of Consequential Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GORMALONE LLP, ITS PARTNERS, OFFICERS, EMPLOYEES, AGENTS, LICENSORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES;
• LOSS OF PROFITS, REVENUE, OR BUSINESS OPPORTUNITY;
• LOSS OF DATA, RECORDS, OR OPERATIONAL CONTINUITY;
• LIVESTOCK LOSS, DISEASE, INJURY, DEATH, OR REPRODUCTIVE FAILURE;
• MISSED BREEDING OPPORTUNITIES, FAILED AI PROCEDURES, OR MILK PRODUCTION LOSSES;
• LOSSES ARISING FROM AI RECOMMENDATION INACCURACIES OR FAILURES;
• LOSSES ARISING FROM NOTIFICATION, REMINDER, OR ALERT FAILURES;
• LOSSES ARISING FROM SERVICE PROVIDER CONDUCT OR PROFESSIONAL NEGLIGENCE;
• LOSSES ARISING FROM DATA BREACH, UNAUTHORIZED ACCESS, OR CYBER INCIDENTS;
• LOSSES ARISING FROM PLATFORM DOWNTIME, SYNCHRONIZATION FAILURES, OR CONNECTIVITY ISSUES;
• LOSSES ARISING FROM DEVICE INCOMPATIBILITY OR THIRD-PARTY SERVICE FAILURES;

WHETHER OR NOT GORMALONE HAD BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF THE THEORY OF LIABILITY.

20.2 Aggregate Liability Cap

IN ALL CASES, GORMALONE LLP's TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING UNDER OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL SUBSCRIPTION FEES PAID BY YOU TO GORMALONE IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) INR 5,000 (INDIAN RUPEES FIVE THOUSAND ONLY) WHICHEVER IS LOWER.

20.3 Essential Basis

You acknowledge that the limitations of liability in this Article reflect a reasonable and fair allocation of risk between the parties and are an essential element of the basis of the bargain between you and GormalOne. GormalOne would not have entered into these Terms without these limitations.

20.4 Consumer Law

Nothing in these Terms is intended to exclude or limit liability that cannot be lawfully excluded under the Consumer Protection Act, 2019 or other mandatory applicable law. Where such law applies, GormalOne's liability shall be limited to the minimum extent permitted by law.

20.5 Third-Party Beneficiaries

GormalOne's licensors, infrastructure providers, payment processors, and technology partners (collectively, "Providers") are intended third-party beneficiaries of the disclaimer of warranties and limitations of liability set out in Articles 19 and 20. The Providers may enforce these provisions directly against you to the extent of their interest.

21. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless GormalOne LLP, its Partners, officers, employees, agents, affiliates, successors, and assigns from and against any and all claims, losses, damages, liabilities, penalties, fines, costs, and expenses (including reasonable legal fees and court costs) arising out of or in connection with:

• Your use or misuse of any Nitara Platform;
• Your violation of any provision of these Terms;
• Your violation of any applicable law, regulation, or third-party right;
• Your User Content, including any claim that it infringes a third party's intellectual property, privacy, or other rights;
• Your reliance on AI-generated outputs for operational, health, or commercial decisions;
• Any transaction, dispute, or interaction between you and another Platform user or service provider;
• Inaccurate, false, or fraudulent data you enter into the Platform;
• Any professional services rendered by you (applicable to service provider users).

22. FORCE MAJEURE

22.1 Force Majeure Events

GormalOne shall not be liable for any delay in or failure to perform any obligation under these Terms to the extent caused by a Force Majeure Event. A "Force Majeure Event" means any event beyond GormalOne's reasonable control, including:

• Acts of God, natural disasters, floods, earthquakes, cyclones, or epidemics;
• Acts of government, regulatory authority, or legal orders;
• War, terrorism, civil unrest, or national emergency;
• Power failures, telecommunications outages, or internet infrastructure failures;
• Cyber attacks, denial-of-service attacks, or malicious interference;
• Strikes, lockouts, or industrial action;
• Pandemics or public health emergencies.

22.2 Notification and Mitigation

GormalOne will endeavour to notify affected users of any Force Majeure Event where reasonably practicable and will use commercially reasonable efforts to resume normal operations as soon as possible.

23. OPERATIONAL DECISIONS DISCLAIMER

23.1 General Operational Decisions

All decisions relating to farm operations, livestock management, breeding programs, feeding strategies, financial planning, input procurement, service provider engagement, and other farm activities made by you based on Platform data or insights are made entirely at your own risk and discretion, as further described in Article 7.3 (User Responsibility for Decisions).

23.2 No Business Advisory Services

The Nitara Platform is not a business advisory, financial planning, or investment advisory service. Nothing in the Platform constitutes financial, investment, insurance, or business advice. You should consult qualified professionals for such guidance.

24. CHANGES TO TERMS

24.1 Modification Rights

GormalOne reserves the right to modify, update, or replace these Terms at any time at its sole discretion. Updated Terms will be posted on the Platform and at www.nitara.co.in/terms-of-use, and the "Effective Date" will be updated accordingly.

24.2 Notice

For material changes, GormalOne will provide at least fifteen (15) days' prior notice through one or more of the following: in-app notification, push notification, email to your registered email address, or prominent notice on the Platform.

24.3 Continued Use

Your continued use of the Platform after the Effective Date of updated Terms constitutes your acceptance of such changes. If you do not agree to the updated Terms, you must immediately cease using the Platform and, if applicable, cancel your subscription before the effective date of the change.

25. GOVERNING LAW AND DISPUTE RESOLUTION

25.1 Governing Law

These Terms and all matters arising out of or in connection with your use of the Nitara Platform shall be governed by and construed in accordance with the laws of India, without regard to its conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of courts at Mumbai, India.

25.2 Class Action Waiver

You agree that all disputes between you and GormalOne will be resolved on an individual basis and not as a class, collective, or representative action. You waive any right to participate in class or collective proceedings.

26. COMMUNICATIONS AND MARKETING

26.1 Transactional Communications

By registering an account, you consent to receive transactional communications from GormalOne via SMS, email, push notifications, in-app messages, or messaging applications (including WhatsApp) on your registered mobile number and email address, for the purpose of delivering the services including account verification, service updates, reminders, alerts, and system notifications.

26.2 Promotional Communications

With your separate consent (provided during registration or through account settings), GormalOne may send you promotional and marketing communications. You may withdraw this consent at any time by opting out through the Platform settings or by contacting connect@gormalone.com. Withdrawal of consent for promotional communications will not affect delivery of essential transactional messages.

26.3 Recording and Monitoring

You acknowledge and agree that GormalOne and its authorized service partners may monitor and record communications conducted through the Platform (including voice calls, chat, or in-app messaging) for quality assurance, dispute resolution, training, and legal compliance purposes. Such monitoring is conducted in accordance with applicable law.

26.4 Anti-Fraud Advisory

GormalOne will NEVER request your password, OTP, UPI PIN, banking credentials, or CVV number through any communication channel. If you receive any communication purporting to be from Nitara that requests such information, treat it as fraudulent and report it immediately to connect@gormalone.com and the relevant cybercrime authority.

27. CONTENT MODERATION AND INFRINGEMENT NOTICE

27.1 Platform Content Standards

GormalOne reserves the right, but is not obligated, to review, screen, moderate, or remove any User Content or third-party content on the Platform that it reasonably believes:

• Violates these Terms or any applicable law;
• Infringes any intellectual property or other third-party right;
• Is false, misleading, defamatory, obscene, or harmful;
• Poses a risk to the safety of any user, animal, or person;
• Violates professional licensing standards or regulatory requirements.

27.2 Notice of IP Infringement (Takedown Policy)

If you believe in good faith that any content available on the Nitara Platform infringes your intellectual property rights, you may submit a written Notice of Infringement to admin@gormalone.com containing:

• Identification of the intellectual property right allegedly infringed (with registration or application details);
• Identification of the specific content on the Platform alleged to be infringing;
• Your contact information (name, address, phone, email);
• A declaration that you have a good-faith belief the use is not authorized;
• A declaration that the information in the notice is accurate and that you are the IP owner or authorized to act on their behalf.

27.3 GormalOne's Response

Upon receipt of a valid, complete infringement notice and following verification of the claim, GormalOne may remove or disable access to the relevant content, notify the relevant user, and take such further action as permitted by applicable law. GormalOne is not obligated to act on notices that are incomplete, unverified, or submitted in bad faith.

27.4 Appeals

Users whose content is removed following an infringement notice may submit a counter-notice to connect@gormalone.com explaining why the removal is erroneous. GormalOne will consider counter-notices in good faith but is not obligated to reinstate content.

28. GRIEVANCE REDRESSAL MECHANISM

28.1 First-Level Support

For any query, complaint, or concern relating to Platform use, services, or your account, please first contact our support team:

• In-app: Use the 'Help' or 'Support' section within the Nitara application;
• Email: admin@gormalone.com;
• We will endeavour to respond to support queries within 48 hours of receipt.

28.2 Grievance Officer

If your concern is not resolved through first-level support, or if you have a formal grievance relating to the Platform, data processing, content, or services, you may contact our designated Grievance Officer:

• Grievance Officer: Jinal Desai
• Designation: Grievance Officer
• GormalOne LLP – Nitara Platform
• Address: 112, Highway Commerce Centre, I B Patel Road, Goregaon East, Mumbai 400063, Maharashtra, India
• Email: grievance@gormalone.com
• Hours: Monday to Friday, 9:00 AM – 6:00 PM IST

28.3 Response Timelines

The Grievance Officer shall:

• Acknowledge receipt of any formal grievance within 48 hours of receipt;
• Endeavour to resolve the grievance within 30 (thirty) days of receipt, in compliance with the IT (Intermediary Guidelines) Rules, 2021;
• Where resolution requires additional time, communicate the reason and expected timeline to the complainant.

28.4 Cooperation

By lodging a grievance, you agree to provide complete and accurate information and to cooperate with the Grievance Officer and any reasonable requests for further details.

29. ACCOUNT INACTIVITY AND TRANSITION

29.1 Inactive Accounts

GormalOne may suspend or terminate accounts that have been inactive for a continuous period of twelve (12) months or more, provided that GormalOne gives you at least thirty (30) days' prior notice via your registered email address or in-app notification before any such action is taken.

29.2 Data on Inactive Accounts

Following account deactivation due to inactivity, GormalOne may delete or anonymize your account data in accordance with the Privacy Policy and applicable data retention obligations. You are advised to export any data you wish to retain before your account becomes inactive.

29.3 Platform Transition and Corporate Changes

In the event that GormalOne undergoes a merger, acquisition, restructuring, demerger, or any other corporate change, user accounts, data, and associated records may be transferred to a successor entity. GormalOne will provide advance notice of any such transfer that materially affects user rights, and such transfer will be conducted in compliance with applicable data protection law.

29.4 Service Changes and Discontinuation

GormalOne reserves the right to modify, suspend, or discontinue any feature, product, or component of the Nitara Platform at any time. Where practicable, GormalOne will provide at least thirty (30) days' advance notice of material discontinuation of any paid service. GormalOne shall not be liable for any loss, inconvenience, or damage arising from service modification or discontinuation.

30. LEGAL COMPLIANCE

30.1 Regulatory Compliance

GormalOne may comply with any governmental, regulatory, judicial, or law-enforcement order or directive requiring disclosure of information relating to your account or use of the Platform, without prior notice to you, to the extent required by applicable law. GormalOne reserves the right, at its sole discretion, to report information to relevant regulatory or law enforcement authorities where it has reasonable grounds to believe a violation of law has occurred.

31. NITARA SOCIAL COMMUNITY FEATURES

31.1 Nature of Nitara Social

Nitara Social is a community and social-networking feature within the Nitara Friend App that enables Users to create posts, share comments, exchange direct messages, and interact with other farmers and ecosystem participants. Nitara Social is a User-generated content and communication feature and is governed by these Terms, including Article 6 (Acceptable Use and Prohibited Activities) and Article 11 (User-Generated Content), in addition to this Article.

31.2 No Liability for User Interactions

GormalOne does not create, endorse, verify, or control any post, comment, message, or other content shared by Users through Nitara Social. Interactions between Users on Nitara Social, including disputes, harassment, misinformation, or offensive conduct, are solely between the Users concerned. GormalOne bears no liability for the content, accuracy, or conduct of any User on Nitara Social, save as required by applicable law.

31.3 Moderation and Reporting

GormalOne may, but is not obligated to, monitor, moderate, or remove Nitara Social content that violates these Terms or applicable law. Users may report objectionable content or abusive conduct through the in-app reporting tool. GormalOne will address reports in accordance with its content moderation practices described in Article 27 (Content Moderation and Infringement Notice) and applicable Intermediary Guidelines.

31.4 Age Restriction and Minors

Nitara Social is intended solely for use by individuals who meet the eligibility requirements of Article 2 (Eligibility). Where GormalOne has reason to believe that a Nitara Social account is being used by, or on behalf of, a minor, GormalOne may require age verification, restrict account functionality, or suspend the account pending verification, and may direct the User to a parental or guardian consent process where applicable under the Digital Personal Data Protection Act, 2023 and rules made thereunder.

31.5 Account Deletion Effects on Nitara Social

Upon deletion of a User’s account, that User’s Nitara Social profile information will be anonymized (displayed as “Deleted User”) and login credentials removed. Previously sent messages and posts may remain visible to other Users in their existing conversations or feeds, without further attribution to the deleted User, except where content is subject to an active dispute or moderation flag, in which case it may be retained for the period necessary to resolve that dispute.

31.6 Social Media Intermediary Obligations

If the number of registered Users of Nitara Social crosses the threshold prescribed for a “social media intermediary” under applicable Intermediary Guidelines and related rules, GormalOne will comply with the additional obligations applicable to such intermediaries, including any prescribed erasure timelines, in respect of Nitara Social. Users acknowledge that GormalOne’s obligations under this Article may evolve as such thresholds and implementing rules take effect.

31.7 User Responsibility for Nitara Social Content

You are solely responsible for the accuracy, legality, and appropriateness of any post, comment, message, photograph, video, or other content you create, upload, or share through Nitara Social. GormalOne bears no responsibility for any incorrect, misleading, offensive, or otherwise inappropriate information posted by Users on Nitara Social. You shall not post or share, through Nitara Social or any other feature of the Nitara Platform, any content that infringes the copyright or other intellectual property rights of any third party, including photographs, videos, or other copyrighted material you do not own or have authorization to use.

32. NITARA RADAR - LOCATION TRACKING

IMPORTANT: Nitara Radar uses your device’s and/or your farm’s location to enable proximity-based and mapping features. Location accuracy depends on your device, connectivity, and environment, and is not guaranteed.

32.1 Nature of Nitara Radar

Nitara Radar is a location-based feature of the Nitara Platform that uses GPS, network-based positioning, or User-provided address data to enable functionality such as farm mapping, locating nearby service providers, dealers, milk collection points, or field agents, and tracking the location of registered farm assets or field visits, as made available within the relevant Nitara Platform product.

32.2 Consent and Device Permissions

Nitara Radar operates only where you have granted the relevant location permission on your device or otherwise provided location information within the Platform. You may disable location permissions at any time through your device settings; however, doing so may disable or degrade Nitara Radar and any other Platform feature that depends on location data.

32.3 Purpose Limitation

Location data collected through Nitara Radar is used solely for the purposes disclosed at the point of collection and in the Privacy Policy, including enabling proximity-based services, farm and asset mapping, operational analytics, and safety or fraud-prevention purposes. GormalOne does not use precise location data for continuous, real-time tracking of a User’s personal movements beyond what is necessary for these disclosed purposes.

32.4 Accuracy and Connectivity Disclaimer

GormalOne does not guarantee the accuracy, precision, or availability of any location data displayed or recorded through Nitara Radar. Location accuracy may be affected by device hardware, GPS signal strength, network connectivity, indoor or obstructed environments, and other technical factors beyond GormalOne’s control. You should not rely on Nitara Radar as the sole basis for any safety-critical, operational, or time-sensitive decision.

32.5 Data Minimization and Coarse Location for Reporting

Where location data is used for analytics, dashboards, or reporting purposes, GormalOne may store or display such data at a coarse, district- or region-level granularity rather than precise coordinates, consistent with GormalOne’s data minimization practices described in the Privacy Policy.

32.6 Data Processing Consent

By enabling Nitara Radar or granting location permissions, you consent to the collection, storage, and processing of your location data in accordance with these Terms, the Privacy Policy, and Article 12 (Data Ownership, Processing, and Privacy) of these Terms, including applicable requirements under the Digital Personal Data Protection Act, 2023 and rules made thereunder.

33. GENERAL PROVISIONS

33.1 Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be severed from these Terms and the remaining provisions shall continue in full force and effect.

33.2 Waiver

No failure or delay by GormalOne in exercising any right, power, or privilege under these Terms shall operate as a waiver of that right. A waiver in one instance shall not constitute a continuing waiver. All waivers must be made in writing and signed by an authorized representative of GormalOne.

33.3 Assignment

You may not assign, transfer, or delegate any of your rights or obligations under these Terms without GormalOne's prior written consent. GormalOne may freely assign these Terms, in whole or in part, including in connection with a merger, acquisition, restructuring, or sale of assets, without your consent.

33.4 Entire Agreement

These Terms, together with the Privacy Policy, and any additional product-specific agreements or enterprise service agreements entered into with GormalOne, constitute the entire agreement between you and GormalOne with respect to the Platform and supersede all prior agreements, understandings, representations, and negotiations.

33.5 Survival

The following provisions shall survive termination or expiry of these Terms: Intellectual Property Rights, Disclaimer of Warranties, Limitation of Liability, Indemnification, Governing Law and Dispute Resolution, Data Ownership, Grievance Redressal, and all other clauses which by their nature are intended to survive.

33.6 Notices

All legal notices to GormalOne must be sent in writing to the address stated in Clause 34 (Contact Information). GormalOne may provide notices to you via your registered email address, SMS, in-app notification, or push notification. Email notice to your registered email constitutes valid legal notice under the IT Act, 2000.

33.7 Language

These Terms are executed in the English language. In the event of any translation into another language, the English language version shall prevail.

33.8 Equitable Relief

You agree that a breach of Clause 6 (Prohibited Activities), Clause 15 (Intellectual Property), or your confidentiality obligations under these Terms may cause irreparable harm to GormalOne for which monetary damages would be an inadequate remedy, and that GormalOne shall be entitled to seek injunctive or other equitable relief from a competent court without the requirement of posting a bond or proving actual damages.

33.9 Supplemental Terms

GormalOne may offer specific features, products, or programs that are subject to supplemental terms and conditions ("Supplemental Terms"). Supplemental Terms will be made available at the relevant feature, product, or program level. In the event of any conflict between these Terms and any Supplemental Terms, the Supplemental Terms shall govern in respect of the specific feature, product, or program to which they apply.

34. CONTACT INFORMATION

For all inquiries, legal notices, data protection requests, or support matters, please contact:

• Entity: GormalOne LLP – Nitara Platform
• Address: 112, Highway Commerce Centre, I B Patel Road, Goregaon East, Mumbai 400063, Mumbai, Maharashtra, India
• General Support: admin@gormalone.com
• Grievances: grievance@gormalone.com
• Websites: www.gormalone.com, www.nitara.ai, www.nitara.co.in
• Terms of Use: www.nitara.co.in/terms-of-use
• Privacy Policy: www.nitara.co.in/privacy-policy